• Author : Chris

 
 

Automating the collection of system logs using logGrab

Typically when a support case is opened the first item requested by the support engineer is more data.  If all necessary data can be provided when a support case is opened it allows the support engineer to immediately begin looking at a customer issue, however it is often difficult to know exactly which information will be required.  logGrab aims to simplify this complexity by automating the process reducing the typical time to resolution of service requests. logGrab is a simple bash script, when executed it collects all data typically required by TAC engineers and places it into a single timestamped ZIP...
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