• Tag : support

 
 

CCF/DMF Support Bundle

This article covers support bundle generation and tips on how to present the bundles to Arista Support for further analysis. Support bundles are a collection show,bash commands and logs in CCF (Converged Cloud Fabric) and DMF (Danz Monitoring Fabric). Formerly known as BCF and BMF respectively.   How to collect a support bundle CLI Commands From the CLI perspective, You can use the CLI command “Support” to generate the support bundle. BCF3-C1# support Generating diagnostic data bundle for technical support. This may take several minutes... Name : floodlight-support--BCF3-C1--2019-07-04--23-46-47--UTC--B3M5Aq.tar.gz Size : 1.45GB Fs path : /var/lib/floodlight/support/floodlight-support--BCF3-C1--2019-07-04--23-46-47--UTC--B3M5Aq.tar.gz Url : https://10.2.24.136:8443/api/v1/support/floodlight-support--BCF3-C1--2019-07-0 GUI From...
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Automating the collection of system logs using logGrab

Typically when a support case is opened the first item requested by the support engineer is more data.  If all necessary data can be provided when a support case is opened it allows the support engineer to immediately begin looking at a customer issue, however it is often difficult to know exactly which information will be required.  logGrab aims to simplify this complexity by automating the process reducing the typical time to resolution of service requests. logGrab is a simple bash script, when executed it collects all data typically required by TAC engineers and places it into a single timestamped ZIP...
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